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Our Minnesota based client creates exhibits, events, and environments that provide superior results. They are a full-service provider for marketing events and trade shows and have deep roots in the exhibit industry with a focus on quality service, integrity, and innovation. Their brand has implemented a sustainable approach to reduce their environmental impact. Their company was built on these values and they remain the core of who they are today.

Our client is seeking an experienced VP of Client Services who will oversee all revenue activities of the organization as well as cross-functional process improvements which impact project execution and client service.

RESPONSIBILITIES

  • Oversee the day-to-day client service activity of the company to continually improve our quality of service and overall client experience.
  • Develop annual strategic plan and forecast for the revenue side of the business.
  • Manage the account teams and support staff and determine staffing needs.
  • Coach and develop account team members.
  • Serve as a resource for and help problem-solve with account team members.
  • Serve as a voice for the account teams as an active member of the management team.
  • Interface with clients as necessary to address and solve issues.
  • Work with internal departments to streamline internal communication and processes between the account teams and the rest of the company to improve execution efficiency and accuracy.
  • Become a member of the ERP implementation team; help define new processes and champion the system within the account teams.
  • Analyze and monitor project and client pro1tability and implement measures for improvement.
  • Interface with clients and prospects as needed as a strategic industry expert.
  • Lead the RFP response strategy in conjunction with Sr. Account Managers for new opportunities.
  • Oversee new business development effort.
  • Travel to occasional industry shows to understand current industry challenges.

REQUIREMENTS

  • Bachelor’s Degree in Business, Business Administration, or related field OR comparable record of sales or management leadership experience required.
  • Undergraduate degree in marketing, communications, advertising, public relations, or other equivalent area of study.
  • 20+ years of account management/project management experience.
  • 5-10 years experience managing people.
  • Tradeshow experience required.
  • Strong leadership skills with experience managing teams.
  • A positive team player with outstanding client relationship-building skills.
  • Proven success in customer service and project management.
  • Ability to connect and engage with a variety of personalities from the client, vendors and internal organization.
  • Strong organizational skills with the ability to multi-task.
  • Exceptional problem-solving skills.
  • Ability to communicate clearly (oral and written) with clients and external staff.
  • Ability to make tough decisions independently with initiative.
  • Strong computer skills including Microsoft Office.

Location: Minnesota
Salary: $150k+ Depending on Experience
Ref#:  3011